Privacy Policy

We collect information you provide directly to us when you place an order, contact us, or interact with our website. This includes:

Personal identification information: name, email address, phone number, and delivery address.

Payment information: transaction IDs and payment status (we do not store full card details — payments are processed securely by PayU).

Usage data: IP address, browser type, pages visited, and time spent on our website, collected automatically via server logs.

We use the information we collect to:

Process and fulfil your orders, including sending order confirmations and delivery updates.

Respond to your inquiries and provide customer support.

Send promotional communications (only with your consent; you may opt out at any time).

Improve our website, products, and services.

Comply with legal obligations under the Information Technology Act, 2000 and applicable Indian laws.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Payment processors (PayU) to complete your transactions securely.

Logistics and delivery partners to fulfil your orders.

Legal authorities when required by law or to protect our rights.

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

All payment transactions are encrypted using SSL technology and processed through PayU's secure payment gateway. We do not store your card or banking details on our servers.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Order records are retained for a minimum of 7 years as required under Indian tax and accounting laws.

You have the right to access, correct, or delete your personal information held by us. You may also withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

If you are a resident of the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Website: elitepops.in

This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.